Cancellation & Refund Policy

1. Cancellation of Subscription

• Users (caregivers) may cancel their subscription at any time through account settings within the SpectrAble app or by contacting support at admin@spectrablecare.com.
• Cancellations stop all future auto-renewals.
• Users will continue to have access to the platform until the end of the current billing cycle.

2. Refunds

All subscription payments are non-refundable once successfully charged.

Exceptions:

• Duplicate transactions due to technical error.
• Erroneous or unauthorized charge confirmed after investigation.

In such cases, refunds will be initiated back to the original payment method.

3. Refund Timeline

• Approved refunds will be processed within 7-10 business days.
• Timelines may vary depending on the user's bank or payment provider.

4. No Pro-Rata Refunds

Mid-cycle cancellation does not entitle users to a pro-rata refund for unused days.

5. Contact

For cancellations or refund-related queries: